Hello, I'm Damon. I'm a Communications and Digital Marketing Specialist.
Quick Introduction
Welcome to my professional space! I'm Damon, a Communications and Digital Marketing Specialist with a strong foundation in crafting compelling narratives and strategies that resonate with audiences. I hold a Bachelor’s degree in Communications and Media Studies from the University of Toronto Mississauga, complemented by a Certificate in Digital Communication from Sheridan College.
Currently, I am advancing my business expertise by pursuing an MBA at the Australian Institute of Business, with a focus on leadership, strategic management, and innovation. With hands-on experience in content creation, social media management, and digital strategy, I am passionate about leveraging the power of digital platforms to build meaningful connections and drive engagement.
I thrive in dynamic environments and am always eager to learn and adapt to the ever-evolving digital landscape. Feel free to explore my work and connect with me to discuss how we can collaborate to create impactful digital experiences.
Professional Experience
Administrative Assistant
Tzu Chi Academy | Toronto, ON
Established interpersonal relationship skills from parental relationship management. Developed my leadership and management skills by resolving conflicts and navigating students through assigned tasks. De-escalated conflicts to minimize and limit workflow disruption.
Sep 2015 - Apr 2018Customer Service Representative
Eco-Cha Teas | Nantou, Taiwan
Forward-facing role responsible for customer interaction and promoting Eco-Cha products. Built connections with potential customers through effective communication using code-switching between English and Mandarin. Adapted to impromptu customer interaction with active listening and provided relevant information to explain Eco-Cha’s products effectively.
2017Customer Service Representative
P Café | Tamsui District, New Taipei City, Taiwan
Greeted and served customers in a fast-paced café environment with professionalism, accurately processed orders and payments for dine-in and takeaway, provided product recommendations, maintained cleanliness and organization of the workspace, collaborated with team members for smooth operations, and promptly resolved customer concerns to ensure high service quality.
Nov 2022 - Mar 2023
Education
Bachelors of Communications and Media Studies
University of Toronto | Mississauga, ON
Gained a strong foundation in media theory, communication strategy, and digital culture. Developed critical thinking, writing, and research skills through coursework and collaborative projects.
Sep 2018 - Aug 2022Certificate in Digital Communication
Sheridan College | Toronto, ON
Completed practical training in digital storytelling, social media strategy, and content creation. Gained hands-on experience with industry tools for effective online communication and branding.
2020 - 2022Masters of Business Administration - MBA
Australian Institute of Business
Pursuing an industry-focused MBA with coursework in leadership, strategic management, finance, and innovation. Building advanced business acumen and decision-making skills to drive organizational growth and transformation.
Sept 2023 - Apr 2025
My skills
- Customer Support
- Customer Service
- Customer Interaction
- Negotiation
- Retail
- Sales
- Rhetoric
- Communication
- Research
- Documentation
- Visual Rhetoric
- Discourse Analysis
- User Personas
- Security Awareness
- Privacy Protection
- Information Security Awareness
- Strategic Thinking
- Virtual Office
- Telecommuting
- Time Management
- Virtual Work
- Team Management
- Generational Differences
- Project Resourcing
- Project Team Management
- Project Management
- Delegation
- Team Leadership
- Economics
- Administrative Processes
- Administrative Assistance
- Organization Skills
- Self-confidence
- Agile Project Management
- Agile Methodologies
- Digital Marketing
- Leadership
Contact me
Please contact me directly at damon.h9752@gmail.com or through this form.
